FAQ

What currency does your site use?

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

What payment methods are accepted?

Credit Cards

We accept Visa, Mastercard, Discover, American Express, Maestro, and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.

Paypal

Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.

When will my order ship?

Most orders ship within 5-10 business days of ordering from our Dallas warehouse, pending availability and credit verification. Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 10-14 processing days during sale periods. 

Order Verification

All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships is authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.

What if I need to change or cancel my order?

Once an order has been placed, we're unable to make any changes. If you need to cancel your order you can cancel until 12PM CST the following business day. To cancel within this timeframe, email us at victoria(at)vasarecords.com and include your order number in your request. If you decide against your purchase after the allotted timeframe, the order will be shipped to you and you’ll send it back as a normal return if eligible.

What is the status of my order?

Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back-ordered or canceled items will be included in a separate email.

What if I received a damaged item, I'm missing an item or I received an incorrect item?

We hope this doesn’t happen to you, but if it does (our apologies in advance) victoria(at)vasarecords.com right away and we will get it taken care of for you!